Sign in and open Account → Orders, then select the order to check its payment and delivery progress.
Read the payment status alongside the delivery status: a paid order is not by itself confirmation that the recipient has received the gift. The order tracker shows the current step, completed steps and those still ahead.
Common labels include:
- Awaiting payment: Qboon has not yet received payment confirmation.
- Payment confirmed: payment has been confirmed.
- Cancelled: the order has been cancelled; contact support if you need help.
- Refunded: the order was cancelled and the payment refunded.
If the order is missing or its status does not match what happened, contact support with the order number and approximate payment time. Check with support before paying again if a charge has already appeared.
Contact info@qboon.net, Sunday–Thursday, 10:00–17:00.