Once payment succeeds, the order is confirmed and the digital gift card is issued, the sale is final. Change-of-mind cancellations and refunds are not available, even if the card is unused or delivery is scheduled.
A correction, re-delivery, reversal or refund may apply when:
- Qboon or the brand cannot fulfil the order.
- A delivery problem cannot be resolved.
- Qboon issues the wrong brand or amount.
- A duplicate charge or a settled charge for a failed payment is verified.
- A remedy is required by applicable law.
Contact support with your order number and a description of the problem. A correction may be offered where it can resolve the issue. Your mandatory rights remain unaffected. Read the Refund & Cancellation Policy for the full terms.
Contact info@qboon.net, Sunday–Thursday, 10:00–17:00.