Contact support as soon as your physical gift card is lost or stolen. If it is still unredeemed, Qboon voids the card and reissues it.
Have the card number, if available, and proof of purchase ready so support can identify the card. Start with your order number and an explanation of what happened; ask support how to provide any additional card details securely. Do not send the full gift card code by email or social media.
The void-and-reissue remedy applies to a card that has not been redeemed.
Contact info@qboon.net, Sunday–Thursday, 10:00–17:00.