What if my recipient has not received the gift?

Check the recipient's messages, the delivery details and whether the gift is scheduled for later.

1. Ask the recipient to check WhatsApp and, for email delivery, the inbox and spam folder.
2. Check that the email address or phone number on the order is correct.
3. Check the scheduled send time, if you selected one.

Digital cards normally arrive within minutes after successful payment, but fulfilment delays can take longer. If the gift is still missing, contact support with your order number and the email address or phone number used for the order. Contact us if it has not arrived within 24 hours of successful payment.

Contact info@qboon.net, Sunday–Thursday, 10:00–17:00.