Check the expiry date, available balance and the card's use instructions first. The code must be used with an eligible brand, store or website.
Review any product restrictions and make sure you are using the channel specified for the card. If it still fails, contact support with your order number, brand, branch or website, and the error message. Hide the full gift card code in screenshots.
Using a card is redemption; requesting money back is a refund. Tell support which help you need.
Contact info@qboon.net, Sunday–Thursday, 10:00–17:00.