Open your bulk order status page to check payment, fulfilment and delivery progress. If a gift is missing, contact support to investigate or request a resend.
- Check whether the order is still awaiting payment or fulfilment.
- Confirm the recipient details and any scheduled delivery time.
- Ask the recipient to check WhatsApp or their email inbox and spam folder, depending on the delivery channel.
- Send support your order number, the affected recipient's contact details and what the status page shows.
If the recipient details are wrong, contact support as soon as possible. Corrections depend on what is technically possible; a redeemed card cannot be recalled. Do not place another order just to resend a missing gift.
Contact info@qboon.net, Sunday–Thursday, 10:00–17:00.