For cards supported by your branch's Qboon merchant app, open the redemption flow and follow its verification and confirmation steps.
- Use your authorised merchant access for the correct branch. Ask your manager or Qboon support if you need access.
- Scan the card where supported, or enter its number and PIN directly in the app.
- Check the card details and any validation message.
- Enter the purchase or redemption details requested for that card type, and any customer details requested.
- Review and confirm the transaction. Check the completion result and receipt before treating the card as redeemed.
If verification fails, stop and contact support with the brand, branch, time and error message. Hide the card number and PIN in screenshots.
Here, redeem means using a card for a purchase, not requesting a refund.
Contact info@qboon.net, Sunday–Thursday, 10:00–17:00.